Adobe Creative Cloud Will Not Open

Troubleshooting the Adobe Artistic Deject Desktop App

Equally Adobe has moved its software to Creative Cloud subscription services, the ways we install and update our software accept radically changed. We no longer receive a stack of DVDs. We don’t usually go to an application’due south Help menu to download updates. How practise nosotros find our way through this new world?

Once you lot have a Artistic Cloud subscription, your first step is downloading the Creative Cloud desktop app. If you don’t take it, or if you need to manually download a newer version, you get it from here:

Artistic Deject Desktop App download page

All you demand to do is click the Download button and follow the on-screen instructions. (If y’all’re replacing an older version of the CC desktop app, it’southward
usually necessary to uninstall information technology unless y’all need to deal with bug. If you should need uninstall it, employ these instructions.)

Installing Apps

In this post, we’ll focus on your Creative Cloud apps, and troubleshooting problems installing or updating them. In a subsequent post, we’ll cover troubleshooting some of the other services that come with the Creative Cloud.

By default, the Artistic Cloud desktop app should launch when you start your calculator. If you don’t run across the Creative Cloud icon and panel shown in the illustration below, yous may have quit it. To relaunch it:

  • Mac Bone: Choose Become > Applications > Adobe Artistic Cloud > Adobe Creative Deject
  • Windows: Choose Start > Programs > Adobe Creative Cloud

Click the Creative Cloud icon which is located on the menu bar (Mac OS) or the task bar (Windows).

Creative Cloud panel

Artistic Cloud panel

If necessary, click the Apps tab shown to a higher place. We’ll cover some of the other tabs in the next posting.

The Apps are arranged in this order:

  1. Latest Versions: The latest versions of the apps which you have installed (bear witness the give-and-take
    beside their names). These would be named like
    InDesign CC (2015)
  2. Previous Versions: Previous app versions you may elect to keep installed on your computer—for instance,
    InDesign CC (2014).
  3. Find Additional Apps: Additional apps which are not installed (prove the give-and-take
    beside their names).

When you click Install, the download process will begin immediately. You’ll be asked for your administrative countersign to qualify the installation. The application’south icon will appear in the installed list and a progress bar will point the progress of the download. Notifications are turned on past default (Preferences > Creative Cloud), and you’ll exist prompted when the installation is consummate. You can launch the application by clicking the Open up push button in the App tab, or launching information technology from the Start menu (Windows) or Launchpad (Macintosh). On a Macintosh estimator, for easiest access, drag the app’due south icon to the Dock. In Windows, pin it to the chore bar.

Installing Progress Bar

Installing Progress Bar

Uninstalling Apps

At some time, you may need to uninstall an app. You tin also exercise this from the Creative Cloud desktop app. Open up the Apps tab and motility your cursor over the space beside the Open button. A tiny “gear” icon appears. Click on it to open a carte. Click the Uninstall button.

Uninstall App Button

Uninstall App Button

Installing Updates

When an application update becomes available, you should receive a notification. You’ll also see the name of the application with the give-and-take
beside it at the meridian of the Apps tab.

Updating Apps Notification

Updating Apps Notification

You should call up carefully before applying an update. While it’s generally a good idea to keep up with application updates, it’s non necessary to install them immediately. Here are 2 reasons why you might not want to update: (1) If you’re in the center of an important project using that application, you should wait until you’ve finished the project. An update may negatively impact you lot, either considering of a changed workflow or a possible problem. (2) If you’re cautious, you may want to check the Adobe Forums (link below) to see messages which might pertain to a major update.

Downgrading an Application

Occasionally, a new major version of your application—for example from the 2014 version to the 2015 version—may incorporate a issues which has a bad effect on your workflow. You may need to roll back to the earlier version of the application. (You tin continue both the 2014 and 2015 version installed without problems.)

To downgrade to the previous version, whorl to the FIND ADDITIONAL APPS section of the Apps tab. Click on the menu to the right showing All Apps. This menu reveals categories of apps. At the bottom, click VIEW PREVIOUS VERSIONS (circled beneath).

Additional Apps Menu

Additional Apps Carte du jour

You lot’ll now run into a brandish of previous versions of the app which haven’t been installed. Abreast the Install push is a menu which lets you cull which previous version you desire to install (for example, CC (2015) and the version number). After making your choice, then click Install.

Previous Versions Menu

Previous Versions Bill of fare

What If the CC Desktop App Doesn’t Show Updates?

Occasionally, you may hear there is an update your your app, simply it has non appeared in the Apps tab. Here are some steps you can try to make an update appear. Try them in this order:

  1. In the current version of the Creative Cloud desktop app, you can go to the “gear” icon to meet a menu. Click Check for App Updates.

CC Desktop App Menu

CC Desktop App Menu

2. If an update doesn’t appear, you can refresh the Creative Cloud desktop app (which quits and relaunches it) by pressing Control + Choice + R (Mac OS) or Ctrl + Alt + R (Windows).

3. It may exist that you need to reinstall the Creative Cloud desktop app itself. Read the description at the top of this posting for how to reinstall it. Usually, you shouldn’t take to uninstall your current version or any of your apps: Use this link and click the Download button.

TIP: You tin tell what version of the Creative Cloud desktop app yous’re running by clicking Preferences > General.

CC App Version

CC App Version

What If the Creative Deject Desktop App Opens Blank or With a Spinning Wheel?

This document provides some steps you lot can utilise to diagnose that problem. The easiest one is to try to relaunch the desktop app as described above.

How Do I Get Help for other Artistic Cloud Problems?

The best place to start looking is the Creative Cloud FAQ. It has dozens of the about common issues and issues listed which possible solutions. Yous tin can also ask questions in the Artistic Deject forum where Adobe staff and volunteers will help you to solve your problem.

How Do I Become Aid for My Application?

Adobe has public forums for all of its applications and services. To see the master list of forums, go here. For the ones non listed with icons, apply the menus at the upper right.