Bixby Not Working On Galaxy Watch

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The Samsung Galaxy Watch 4 series features Wear Bone 3 and a more than significant focus on health tracking than e’er before. We’ve already called it the best Samsung smartwatch you tin purchase, merely that doesn’t hateful information technology isn’t without its issues. This article volition detail some common Samsung Galaxy Watch 4 problems and how you tin prepare them. We recommend visiting our original Samsung Galaxy Lookout bug and solutions hub if you own an older Tizen-powered Samsung smartwatch.

See too: The best Samsung smartwatches you lot can buy

Samsung Milky way Watch 4 problems: Before we start

Before tackling more detailed troubleshooting guides, be certain to tick the following boxes. Oftentimes, y’all can rectify a Samsung Milky way Picket 4 problem simply past restarting the device. The same is true for whatever device.

  • Make sure your Galaxy Picket 4 and smartphone agree plenty charge. They don’t have to exist full, but we recommend at least 80% battery life to rule out power issues.
  • Restart your smartwatch and smartphone before taking whatsoever other steps. This provides you with a make clean slate and should remedy any minor problems.

Our verdict: Samsung Galaxy Sentinel 4 review

Problem #ane: Pairing and syncing

A Galaxy Watch 4 pairs to a Galaxy A51 phone.

Kaitlyn Cimino / Android Potency

Although the Galaxy Watch 4 now runs on Article of clothing OS, its pairing process may still be problematic for some.

  • Yous’ll demand to install a few essential apps on your phone to facilitate Galaxy Sentry 4 pairing. Samsung and non-Samsung phones require the Galaxy Wear app. Non-Samsung devices too require the Galaxy Watch four plugin and Samsung Accessory Service. These two should automatically install when needed.
    • Open the Milky way Habiliment app, and hit
      to permit the phone to search for your picket. Confirm that the six-digit lawmaking on your watch matches up with your phone. Follow the onscreen prompts to complete the pairing.
  • If the Galaxy Wearable app cannot find your watch, follow the steps beneath.

Potential solutions:

  • Power wheel your phone and watch’due south Bluetooth service.
    • To do this on your watch, caput to
      Bluetooth. Toggle information technology off, wait a few moments, so toggle it back on again.
  • Try placing the two devices next to each other, and ensure no objects obstruct their path.
  • Nonetheless nix? Try rebooting your smartwatch and smartphone. You lot tin find details on how to restart your Galaxy Scout iv at the foot of this article.

Other solutions:

  • If you run into the infamous “This watch isn’t supported on this phone” error when setting up your watch on the Milky way Wearable app, in that location is a workaround.
    • Instead of using the Galaxy Wearable app to fix your watch, use Samsung Health.
    • Open Samsung Wellness and log in with your Samsung account. In one case complete, tap the
      three-dot menu button, select
      Browse for accessories.
    • Once your lookout is detected, select your lookout man.
    • Samsung Wellness will prompt y’all to install diverse apps and add-ons, including the Galaxy Watch 4 plugin. You’ll also need to log in with your Google business relationship. But follow the prompts.
    • Your lookout man should be usable on your device when the entire process is consummate.

Problem #2: Charging issues

Samsung Galaxy Watch 4 rests on a beige cushion while charging.

Kaitlyn Cimino / Android Authority

The Samsung Galaxy Watch 4 uses wireless charging to tiptop up its battery. But like any other device, this process can exist finicky.

Potential solutions:

  • Cheque off these particular boxes before troubleshooting your device.
    • Ensure your watch’due south charger is connected to the wall.
    • Check if there’south any damage to the lookout’s charger or the charging cable. If so, use a different charger or cable if available. You lot can also endeavour using your telephone if it has reverse charging or wireless power share.
    • Check if another appliance works in the specific outlet yous are using.
    • Ensure the back of the Samsung Milky way Lookout iv and its charging dock are clean and gratis of debris.
  • If none of these piece of cake remedies solve your problem, endeavour rebooting your smartwatch earlier attempting to charge information technology again if it has some reserve battery life.
  • Every bit a final resort, yous may demand to reset your Milky way Lookout four.
    • To do this from the sentry, head to
      Settings >
      Full general
      Reset. Tap Reset one time more to confirm.
  • If your spotter still doesn’t accuse, yous should have information technology to Samsung for a diagnosis.

Other solutions:

  • If your Galaxy Watch 4 is charging but doing so slowly or heating upwardly, try switching it over to
    Aeroplane mode
    while it’southward on its dock. This will finish whatever active connections, which should take some load off the device.

    • To do this,
      swipe downwardly
      from the superlative of the scout to access the
      Quick settings
      panel. Tap the
      Plane icon.
    • If your watch is still overheating in Airplane fashion while on its charging dock, be sure to contact Samsung. It could be a hardware defect.

Come across as well: The all-time wireless chargers you tin can buy

Trouble #3: Updating bug

A Galaxy Watch 4 user checks for software updates in the watch settings.

Kaitlyn Cimino / Android Authority

Keeping your Galaxy Watch 4’s software up to appointment is an essential maintenance task. Although the watch should handle this process on its ain, information technology might require some assistance from you.

Potential solutions:

  • Beginning, double-check if your smartwatch’southward software version is current.
    • To check your watch’south software version, caput to
      About sentinel
      > scroll down to
    • Compare it to the concluding software update listed in our Galaxy Watch 4 updates hub.
  • If you’re running an older software version, you can initiate an update.
    • To do this from your spotter, caput over to
      Software update. If an update is available, install information technology.
    • If an update isn’t available, it’due south possible the patch has not reached your region or hasn’t been released by your carrier. Wait a week or two, and then check for whatsoever updates once more than.
  • If your watch fails the update cheque, yous may accept an net event. If your phone tin connect to your Wi-Fi network simply your watch can’t, you may need to revoke/add Wi-Fi network admission on your wearable.
    • On your watch, open up
      Wi-Fi. Here, you tin can remove the network details from the spotter by tapping
    • At this point, nosotros’d recommend switching your Wi-Fi off and back on over again.
    • In one case complete, tap on your network and fill in its passphrase to add it once more.
  • If yous accept total net connectivity from your watch, only an update is however non installing correctly, try initiating the update using your telephone instead.
    • On your phone, open up the

      Wearable app
      Watch settings
      Spotter software update. If it fails, reboot your telephone and smartwatch and try again.

Problem #iv: Screen issues

The Samsung Galaxy Watch 4 on a man's wrist showing the all-apps page.

Jimmy Westenberg / Android Authority

Like most Samsung smartwatches, the Galaxy Picket 4 has a bright, colorful AMOLED. However, if information technology fails to switch on, hitches, or experiences any other issues, follow the troubleshooting steps below.

Potential solutions:

  • If you can freely scroll through menus simply the watch won’t display its watch face, the face itself might be the upshot. We recommend reverting to a stock watch confront that ships with the device to rule out whatsoever potential third-political party issues.
    • To switch to a stock face up,
      tap and hold
      the current lookout face,
      swipe left
      to ringlet through the bachelor faces, and tap on the face you wish to use.
    • You tin can likewise change watch faces from the Galaxy Habiliment app on your phone. Open the app, tap
      Watch faces, and tap on a stock face.
  • Endeavour rebooting your device, and pay attention to the display during the boot process. If you see the Samsung logo, that means it probably isn’t a hardware result. If zip is displayed, information technology’s likely a hardware defect.
  • Ultimately, you may need to reset your scout.
    • Your smartwatch’due south display might be frozen, then utilize your phone to reset it.
      • Open the
        Clothing app, tap
        Watch settings
        Full general
        > confirm
      • After the reset, yous will need to pair your lookout to your phone once again.
  • If your Samsung Galaxy Watch iv’southward display doesn’t show any content, even during the boot screen, you lot may need to take it to Samsung for a deeper diagnosis.

Other issues:

Is your Samsung Galaxy Watch 4’s display not responding to gestures?

  • Enable
    Raise to wake.

    • To practise this on your lookout man, open
      Screen wake-up. You lot can select
      Raise wrist to wake
      to enable the gesture.
  • Still not working? Double-check if
    H2o lock mode,
    Theatre manner,
    Bedtime way, and
    Power saving fashion
    are all disabled. These modes prevent the display from switching on.

Problem #5: Notification issues

The Samsung Galaxy Watch 4 on a wrist showing the Gmail notification.

Jimmy Westenberg / Android Authorization

Missing notifications from your smartphone? That’south an annoying Samsung Milky way Watch 4 trouble to have, only at that place are several possible remedies.

Potential solutions:

  • Double-check that your smartphone is permitted to send notifications to your watch.
    • To do this, open the
      Galaxy Vesture app
      on your phone, tap on
      on the app’s home screen, and ensure the master toggle is switched on.
    • If yous observe that only some apps aren’t sending through notifications, you can check if that app is allowed to do so on this page, likewise.
  • If you lot still aren’t receiving notifications in whatsoever capacity, check if any power saving or alert restriction modes are activated on your Samsung Galaxy Watch 4. Just as they hamper the display,
    Theatre mode,
    Bedtime manner, and
    Power saving mode
    can prevent your device from relaying notifications.
  • Still nothing? Endeavour restarting your watch and smartphone if you haven’t already. Practice the same with Bluetooth on both devices.

Problem #6: Battery issues

The Samsung Galaxy Watch 4 showing Wear OS 3's quick settings.

Jimmy Westenberg / Android Authority

One of the bigger Samsung Milky way Watch four problems, at least compared to its older Tizen siblings, is its battery life. If yous detect your wristwear is spending too much time on its charger, there are several means to meliorate its bombardment endurance.

Potential solutions:

  • If you’ve but unwrapped your Galaxy Watch 4, we’d recommend running a software update. Samsung volition probable issue improvements to the wearable’south power depict throughout its lifespan, so be sure to check for patches regularly.
    • To exercise this, open up
      on your watch >
      Software update
      to check for updates > hit
      Install now
      if there’due south an update available.
  • Remove apps you don’t demand from sending notifications. You lot tin practice this from the
    Milky way Wearable app
    on your phone >
  • Switch to a stock watch face. If y’all’ve installed a new third-party watch face and find that your battery is now draining faster, switch back to a stock face.
  • Remove apps yous no longer utilise. Apps running in the groundwork are a sure-fire manner to rob your watch of bombardment life.
    • To uninstall unneeded apps,
      swipe up
      on your picket to open up the
      apps tray. Discover the app your wish to uninstall.
      Tap and agree
      the app’s icon, and then hit
      Uninstall. Tap
      to ostend.
  • Disable screen features.
    • Some features, like
      Always-on brandish
      screen wake gestures, are useful, but also bleed your bombardment in the groundwork. Endeavor switching these features off to lengthen your device’due south endurance.

      • To switch off the always-on display, open up
        Display and toggle off
        Ever-on display.
      • To disable screen wake-up gestures, open
        Display and toggle off
        Enhance wrist to wake. Here, you can select
        Touch screen to wake
        Plough bezel to wake
        (Galaxy Spotter iv Archetype merely) as an culling.
    • It’due south also a expert idea to adjust the screen timeout.
      • To practise this, head to
        Screen timeout. The briefer the timeout, the more battery power you lot’ll salvage.
    • You tin besides disable
      Machine brightness
      by heading to
  • Ensure location services are switched off. Some apps, like Google Maps, require GPS and location data, but you lot don’t need location services to exist on constantly. Switching information technology off may better battery life.
    • To exercise this, open
      Location and toggle off the feature.
    • If y’all need GPS running in the background, you can disable
      Improve accuracy
      to stop the watch from using mobile networks and Wi-Fi to bolster accuracy.
  • Disable media auto-sync. The Galaxy Sentry iv can proceed images and music synced with your smartphone in the background. This is great for convenience but not ideal for maximizing battery life.
    • Open the
      Milky way Clothing app
      on your phone >
      Watch settings
      Manage content
      to disable image and music syncing. Hither you can disable auto-syncing.
  • Disable automatic health measurements. Samsung Health automatically keeps tabs on your heart rate, stress levels, and blood oxygen levels while you sleep. If you want to salvage every bit much battery as possible, yous can switch these features off.
    • You can switch these features off by heading to the
      Samsung Health app

Other solutions:

  • Samsung includes a power-saving style on the Galaxy Lookout man 4 that automatically disables several background processes.
    • To enable power saving mode, open
      > tap
      Power saving
      to enable the feature.
    • Notably, this way will switch off Wi-Fi and LTE, use grayscale for the home screen, and plough off all functions bar the essentials.
  • Want to go a footstep further? Watch-but mode will turn the Galaxy Watch iv into a elementary timepiece.
    • To activate it, open up
      Watch only. Tap
      Plough on
      to activate it. Your lookout man will now only display the time.
  • If none of these solutions positively impact your bombardment life, your Milky way Spotter 4 might be faulty. If yous doubtable a hardware problem, it’south best to take it to Samsung for a professional diagnosis.

Trouble #7: Activity tracking bug

The Samsung Galaxy Watch 4 on a wrist showing the hiking workout mode with GPS and heart rate icons.

Jimmy Westenberg / Android Authority

The Galaxy Sentry iv packs many fitness and health tracking features, from body composition monitoring to ECG smarts. Nevertheless, it’s not flawless.

  • Firstly, several features advertised on the Milky way Watch four will only function if the wearable is paired to a Samsung smartphone. These include the ECG feature, claret pressure monitoring, and snoring monitoring. Notably, the blood force per unit area monitor is only available in Commonwealth of australia at the fourth dimension of writing.

Potential solutions:

  • Is your sentry non automatically recording your workouts? Double-check if
    Machine notice workouts
    is enabled.

    • To do this, head to
      Samsung Wellness
      on your scout >
      > toggle on
      Auto find workouts. The spotter will now detect and tape your exercise sessions.
  • The Galaxy Watch 4 doesn’t have the all-time GPS in the industry, merely you can improve its accuracy.
    • Caput to
      > toggle on
      Improve accurateness. Your lookout man will now use mobile networks (if you have an LTE picket) and Wi-Fi to calculate your position better. This volition employ more than battery, though, and so ensure your lookout man has enough accuse if yous’re going out on a longer run.
  • Running into heart rate consistency bug? In that location are a few practical troubleshooting steps y’all tin can accept.
    • Cheque if the Galaxy Watch 4’s sensor is articulate of droppings. Wipe it with a clean, dry cloth, and make sure your wrist is as well clean and dry before utilise.
    • Ensure that the band is simply tight enough around your wrist. Too loose, and the watch’s sensors won’t contact your peel. Too tight, and you might restrict blood menstruum.

Problem #viii: LTE issues

The Samsung Galaxy Watch 4 on a desk showing how to download Spotify music to Wear OS.

Jimmy Westenberg / Android Authority

As with previous models, Samsung offers LTE variants of the Milky way Watch 4 and Milky way Sentinel 4 Classic. This allows wearers to place calls, transport messages, and stream content sans a smartphone. Despite its usefulness, some users have faced problems.

Potential solutions:

  • Firstly, does your model have an LTE radio? But 4 Milky way Watch 4 and Galaxy Watch 4 Classic models pack the feature, including R865U, R875U, R885U, and R895U. If you lot accept a picket with some other model number, your device does not support LTE.
  • Check if your plan is activated.
    • To practice this, head to the
      Galaxy Wearable app
      on your phone >
      Sentry settings
      Mobile plans.
  • If your watch fails to connect to an LTE service check if power saving manner is on. This will sever connections with Wi-Fi and LTE to save battery.
    • Open
      > tap
      Power saving
      to disable the feature.

Other solutions:

  • We’ve seen several users online concerned almost overheating issues, specifically with LTE models. There doesn’t seem to be a certain fix simply even so, but you might exist able to mitigate this Samsung Galaxy Picket 4 trouble by taking the following steps.
    • Effort receiving and placing calls when your sentry is connected to your telephone via Bluetooth, not in standalone mode.
    • Limit the use of LTE services to areas with a stiff LTE indicate. If the picket has to hunt for service, it may accelerate battery drain and heat dissipation.
    • Exist sure to go along your lookout updated. Samsung may issue patches to improve the watches’ performance over fourth dimension.
    • If this Samsung Galaxy Sentry 4 trouble becomes unbearable, we recommend returning the scout to the manufacturer for a closer await.

See as well: The best unlimited data plans in the US

Problem #9: Bixby problems

Samsung Galaxy Watch 4 on red background, showing Bixby question about Google Assistant

Rita El Khoury / Android Authority

Occasionally, Bixby might refuse to role correctly on the Milky way Lookout 4. But there are several ways to gear up the issue.

Potential solutions:

  • If Bixby fails to wake to voice commands, double-bank check if yourVocalisation wake-up
    setting is enabled.

    • Navigate to
      on the watch’southward Home screen, so tap
      Settings. Tap
      Voice wake-upwardly
      and ensure it’s toggled on.
    • Exam it by saying “Hello, Bixby.” If Bixby responds, yous’ve fixed the problem.
  • You tin also prepare Bixby to activate using the power key.
    • Head to
      Advanced features
      Customize keys
      Double press
      > select
    • You tin can now call back Bixby by double-pressing the power fundamental.
  • If Bixby nonetheless refuses to acknowledge your commands, bank check if the right permissions are enabled.
    • Caput to the picket’s
      Bixby. Ensure all permissions are togged on.
  • If all else fails, try strength-quitting Bixby.
    • Open up the
      Galaxy Wearable
      app on your telephone >
      App Info
      Forcefulness stop.

Other solutions:

  • Plow your phone’s Wi-Fi off and on. Several users online have reported success with this method, but Samsung doesn’t recognize it equally a surefire set up. That said, it’s probably worth a try.
  • If you oasis’t yet checked for any updates, now is a good time to exercise just that. Information technology’s possible that Samsung might set up any bug you’re experiencing.

See also:
Everything you need to know well-nigh Bixby

Problem #ten: Google Assistant bug

google assistant galaxy watch 4 suggestions

Andy Walker / Android Potency

After a lengthy expect, the Samsung Milky way Lookout man iv finally has Google Assistant back up. While the feature allows users to ping their watch with useful vocalism queries and commands, Banana on your wrist may not be completely bug-free.

According to several users, Google Assistant on the Galaxy Watch iv might be the cause of their smartwatches suddenly unpairing and refusing to reconnect to their phones. Google and Samsung take yet to effect a statement on the problem, just there are a few things you could endeavour to rectify the malady.

Potential solutions:

  • Chiefly, if yous tin can still access your watch through your telephone, brand certain yous have a backup on your picket at mitt.
  • If y’all haven’t nonetheless, try restarting your smartphone and smartwatch. If information technology’s a temporary problem obfuscating the connexion between the two devices, a restart should remedy it.
  • You could too attempt uninstalling Google Banana on your Milky way Watch 4.
    • To practise this, open your app list by swiping down on your home screen, observe the Assistant icon, long-printing information technology, and tap
      Uninstall. In one case complete, restart both devices once more.
    • If the trouble lies with the Google Assistant app itself, this should solve it.
  • Finally, if all else fails, users take reported that a factory reset is an extreme only confirmed fix for the problem.

Other solutions:

  • If Google Banana is draining your battery a little as well chop-chop for your liking, ensure Hey Google vox activation is disabled.
    • On your Galaxy Watch 4, open up the watch’s
      app, and then head to
      Google > Assistant. Toggle off
      “Hey Google”
      to disable the hot word activation.
  • Is Assistant non available for your Milky way Watch iv in your region? Try changing Google Assistant’s language on your phone.
    • Open
      on your phone, then tap the
      Explore push > your profile icon > Settings > Languages. Gear up
      English (United States)
      every bit the default then restart your phone and watch. Effort setting upwards Assistant on the Galaxy Spotter four over again.

Encounter also:
Google Assistant not working? Here’s how to fix it

Trouble #xi: Band problems

The Samsung Galaxy Watch 4 face-down on a table showing the silicone strap lug.

Jimmy Westenberg / Android Authority

Like its smartwatch siblings earlier it, the Galaxy Watch 4 and Watch iv Classic state with several stock band options, available in silicone, leather, and metal finishes. Still, if your watch band carries a manufactory defect, you can bank check if your device is still within Samsung’south warranty period. In the U.s., Samsung’s wearables are covered by a one-yr warranty.

If Samsung’s standard ring options are as well conservative for you, browse our list of the best Galaxy Watch four bands. Additionally, you can find something a little dissimilar below.

How to restart your Samsung Galaxy Watch iv

Restarting the Galaxy Scout iv and Watch 4 Classic is simple:

  • Press and agree both buttons on the scout until the screen switches off. The sentinel will then reboot.
  • You lot can too swipe downwards on the home screen, tap the Ability push, and tap Turn off to ostend.

More than reading: The peak Galaxy Lookout 4 tips and tricks

What Samsung Galaxy Watch four problems have you lot encountered? Be certain to permit us know in the comments below. We’ll do our all-time to help.