Unable to connect to Sonos
If yous’re seeing this message, it means that the Sonos app is having trouble connecting to your Sonos products. Tap the “Unable to connect to Sonos” message and follow the in-app steps to go your system reconnected. If you’re using the Sonos S2 app, yous can likewise tap the “Unable to find your Sonos system” message in the
tab. Alternatively, follow the steps below to become reconnected to your Sonos organisation.
iOS 14 introduces a new app permission that needs to be enabled for the Sonos app to connect to your organisation. If yous’ve updated to iOS 14, get to your iOS device’s
app, and so go to
Local Network. Enable admission for Sonos on this list to permit the Sonos app connect.
Try these quick fixes first and see if your Sonos app reconnects to your system.
Cheque the ability to your Sonos production
Brand sure the power cord is securely plugged in to both the Sonos product and the power outlet. By default, your Sonos product will prove a solid white light when it’due south powered up and ready for use.
Unplug your router, then plug it dorsum in
Give the router a minute or two to beginning up again. Make certain your telephone, tablet, or computer has reconnected to the correct Wi-Fi network before checking the Sonos app over again.
Make sure you’re connected to the right Wi-Fi network
Go to the Wi-Fi settings on your figurer, phone, or tablet, and confirm it is connected to the same Wi-Fi network as Sonos. Check that your device isn’t connected to a guest network as this can prevent your device from connecting to Sonos.
Side by side steps
If the Sonos app yet isn’t connecting after going through the common fixes higher up, try these additional steps.
Reconnect Sonos later on changing router settings or replacing a router
Installing a new router or changing your router’southward settings may preclude your Sonos app from connecting to your Sonos system.
The Sonos app can assistance you get your organization reconnected to your Wi-Fi network or your new router. Our commodity on
connecting Sonos to a new router
volition aid you if you’ve recently replaced your router or inverse your Wi-Fi network’south name or password.
Turn off your VPN connection
If you use a VPN connection on your mobile device or figurer, plough it off and bank check if your Sonos app reconnects to your system.
If Sonos is wired to your router, check the Ethernet cable
Make sure that the Ethernet cable is firmly plugged in to both the router and your Sonos product. If possible, try connecting the Ethernet cable to a different port on the Sonos product or the router. You can also try using a different Ethernet cable to see if the current cablevision is faulty.
If your Sonos app still won’t connect later post-obit the steps to a higher place, please
contact Sonos Customer Care
for further assist.
Still need help?
Our technicians can help over the phone or with a alive conversation. You can as well inquire questions and notice answers with other Sonos owners in our Sonos Community.