Get Access To Old Phone Number

Howdy newphonenumber!

Welcome to the Microsoft Office Community Forum. Cheers for sharing your concern with us today and nosotros hope that all is well.


I understand your business concern that you are having issues with accessing your account due to having an old security information. Let’s us cheque on this together and sort this out. Residue assured, I will do anything that I tin to assist you with your business.


Based on your description, you had trouble signing with your account due to an old security information associated to your account that you don’t take access anymore. Information technology seems to be that you have enabled the two-factor authentication on your account. If always that this two factor authentication is enabled then the recovery form will not work on this and in order for you to proceeds back access into this is you will need to verify at least 2 security information on your account.

We empathize how important this s for y’all. I would similar to set your proper expectation on this that we as support advocates, don’t have the ability to ship yous whatever password reset links or whatsoever means of admission to your account. Please understand that Microsoft takes your security very seriously and only y’all as the owner of the business relationship tin can provide the necessary data to gain access to your account.

I would like to know first, what specific email address you are having issues with? Just provide the states the domain if it is @outlook.com, @hotmail.com, @live.com, @msn.com or something else?

Hope it helps. If the outcome all the same persist, don’t hesitate to requite u.s.a. an update by replying to this post.

Sincerely

ReynaldoB

M365 Consumer Forum Moderator

Microsoft Customs

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@hotmail.com

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How-do-you-do newphonenumber!

Thanks for your update. From your description, you lot mentioned that you tried submitting the recovery grade simply you lot were told that you don’t have enough information to recover yous account. To further assistance you, I know you’ve done this procedure but we notwithstanding recommend that you try over again submitting the recovery form and fill out the information. You can submit the form for up to 2 times per twenty-four hours. Delight see this commodity here for more information and instruction of what you can exercise on the next footstep.

Assist with the Microsoft account recovery form

Sincerely

ReynaldoB

M365 Consumer Forum Moderator

Microsoft Community

1 person found this answer helpful

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Source: https://answers.microsoft.com/en-us/outlook_com/forum/all/cant-access-email-due-to-not-having-access-to-my/0aaa3842-4e23-409f-8e21-393f6010fe22