How To Spot Fake Sony Wf-1000xm3

The Sony WF-1000XM3 has made its merits to fame as ane of the near popular pairs of true wireless earbuds by featuring very good agile noise cancelling (ANC), a pleasing audio signature, and extensive app functionality. As capable as information technology is, the WF-1000XM3 is still an imperfect piece of tech, meaning information technology has its quirks.

Are you hearing occasional audio dropouts? Having trouble keeping the buds in your ear? Don’t remember what firmware your earbuds are running? This guide answers near any question yous may have about the Sony WF-1000XM3, and if yous’re using the newer Sony WF-1000XM4, many of these tips still apply.

Editor’southward note: this article was updated on January 18, 2022, to respond FAQs and update formatting.

How to find the model and serial number of your Sony WF-1000XM3

Finding the model number of your product is easy: it’southward at the height of this article. If yous missed that, you can detect it in the app, printed near the inner hinge of the charging example, and printed on the back of each earbud. No matter what colour your earbuds are, no matter where or when you bought them, the model number is still “WF-1000XM3.”

Finding the series number is non as straightforward as finding the model number; though, it’s even so a painless process. The series number for the Sony WF-1000XM3 has seven digits and can exist plant on either the packaging of your product, or inside of the charging example towards the correct of the swivel. It would be a good idea to write your serial number down somewhere in case y’all need it for warranty purposes.

How to pair your Sony WF-1000XM3 with any device

A Google Pixel 3 on a comforter next to the Sony WF-1000XM3 true wireless earbuds and charging case.

To pair your wireless Sony earbuds with your Bluetooth device, follow these steps:

  1. Remove the earbuds from the charging instance and identify them in your ears.
  2. Press and concord the touch sensor of each earbud for viii seconds.
  3. Your earbuds are ready to pair when yous hear a voice say, “Bluetooth pairing,” and its LED lights wink blue.
  4. Go into your device’south Bluetooth settings, and select “WF-1000XM3” from the listing of available devices.

Unfortunately, the Sony WF-1000XM3 doesn’t support Bluetooth multipoint connectivity, which means you cannot connect the earbuds to ii device at once. Instead, you lot must accept previously established connections with the desired devices at an before date. Then, you must manually disconnect the Sony WF-1000XM3 from the electric current source and manually connect it to the desired source via the Bluetooth carte.

How to observe your firmware version for your Sony WF-1000XM3

To bank check what firmware version your earbuds are running, you’ll need to download the Sony Headphones Connect app, which is available from the Apple App Shop and Google Play Shop at no toll. Once you’ve connected your earbuds, open the app and perform the following:

  1. Open the menu by pressing the 3-dot icon on the top-correct corner.
  2. Select “WF-1000XM3 Version.”
  3. A popular-upward should appear with the firmware version currently installed.

How to update the firmware of your Sony WF-1000XM3

Firmware updates are of import as it allows manufacturers to fix bugs and introduce enhancements to existing products. By default, the Sony WF-1000XM3 comes with the automated updates feature enabled. Withal, updates tin exist performed manually instead.

Before updating the firmware, make sure to disable the Automatic Power Off feature, which could interfere with the update process. To do this, go into the System tab and under Automatic Power Off section; then, select the “Exercise not turn off” pick.

If an update is available, a prompt will appear at the bottom of the screen within the app. Press the “More than Info” button and then follow the on-screen instructions. A few things to annotation when updating the firmware of the WF-1000XM3:

  • Updates can have upwardly to xxx minutes, depending on your Cyberspace connection and the size of the update.
  • Ensure both earbuds are connected to your mobile device.
  • Make sure each earbud is at least fifty% charged.
  • Practice
    non place the earbuds into the charging case during the update.

The app will prompt yous upon completion of the update. Press OK. After a few seconds, your earbuds will restart and should automatically reconnect to your device.

How to check the battery status

If yous’re curious as to how much juice is left in your earbuds, you can bank check your battery percentage within the Sony Headphones Connect App. At the elevation of the screen y’all’ll see a breakdown of how much battery is left in each earbud, and in the charging example. The earbuds must be connected to the device in lodge to view these readouts.

How to reset your Sony WF-1000XM3 to factory settings

Aerial view of the Sony WF-1000XM3 earbuds in the case which is open.

The charging instance uses magnets to secure the earbuds in identify.

When information technology comes to solving connectivity problems or any other device issues, a manual reset to factory settings tends to fix everything. To exercise this, follow these steps:

  1. Place each bud into the charging example. Keep the lid open.
  2. Printing and hold on the bear upon sensor on the left earbud until a blood-red light illuminates (around 20 seconds).
  3. Repeat the previous stride with the correct earbud.
  4. Once both earbuds have been reset, employ your mobile device to pair with the earbuds.
  5. One time paired, install the latest firmware before use.

How to fix auto-pause functionality

The auto break feature is handy when you need to quickly snap dorsum into reality, but don’t want to miss a measure out of your song. Whatsoever time you run across issues with automobile-pause, have whatsoever or all of these troubleshooting steps to attempt and solve the issue.

If auto pause isn’t working, make sure that the feature is enabled. In the Sony Headphones Connect app, under the System tab, make sure the “Pauses when headphones are taken off” option is enabled. If your content randomly pauses while yous’re wearing your earbuds, attempt cycling the motorcar intermission feature on and off.

Auto pause bug tin can exist avoided by making sure your earbuds are upwardly-to-engagement with the latest firmware. If all else fails, consider resetting your Sony WF-1000XM3 to mill default settings.

How to fix connectivity bug

If you’re experiencing random audio cutouts, in that location are a few troubleshooting steps yous tin can follow. For starters, go into the app and under the Audio tab, scroll down to “Sound quality mode.” Brand sure that it’s set to “priority on stable connection.”

This option is selected by default and is highly recommended by Sony, especially if you’re listening in an environment with a lot of wireless devices in use. It would also be a good idea to brand sure your earbuds’ firmware is updated, specially since firmware updates often bargain with connectivity problems.

How to customize the touch controls of the Sony WF-1000XM3

Past default, the touch sensors on the Sony WF-1000XM3 come up pre-configured with ambient sound controls on the left, and playback controls on the correct. With the Sony Headphones Connect app, however, yous have the selection to customize the bear upon sensors to trigger whatever functions you want.

In the Arrangement tab of the app, under “Change the affect sensor role,” select the gear icon. From, there you tin change the part of each earbud.

Do note, however, that Sony divides touch sensor functionality into groups. This ways that y’all tin’t mix-and-match control functions in one ear—such equally double-tap for volume up and long printing for ambient sound control.

How to customize your sound with EQ

The default Sony WF-1000XM3 sound signature is tuned to satisfy most consumers, sporting a frequency response that emphasizes bass without sacrificing as well much clarity in the mid-loftier frequencies. If, still, you’d prefer a little more oomph in your boot, or want to avoid treble frequencies from sounding likewise harsh, Sony has included EQ controls with the WF-1000XM3, which can be accessed using the Sony Connect Headphones app.


Inside the app, go into the Sound tab and you should see the Equalizer section. Past default, the feature is switched off. To enable it, open the driblet down bill of fare past clicking on the little arrow in the lower right corner. From there, you can swipe through the presets that come with the app, or create your own.

To edit any of the presets, including the ii custom preset slots, press the gear icon on the lower correct corner of the Blaster section. You lot should be presented with an editable 5-ring EQ interface, with an boosted Clear Bass slider: Sony’s try at reproducing dynamic deep-bass sounds without distortion. When you’re done, printing OK and your edits will automatically be saved.

Why don’t I hear any difference listening to music with DSEE HX enabled?

I of the selling points of the WF-1000XM3 is its inclusion of Sony’south Digital Sound Enhancement Engine (DSEE HX), which is essentially the visitor’s way of improving playback of lossy files through sound upsampling. In other words, the feature is designed to make compressed sound sound better to the average listener.

To enable DSEE HX, go into the Sony Headphones Connect app. Nether the Sound tab, scroll down until you find DSEE HX. Pressing on the switch volition set the feature to Car manner. Y’all’ll come across a DSEE HX label at the top of the app, underneath the model number of your earbuds.

If yous don’t see the DSEE HX characterization at the top of your screen, ensure that your earbuds are running the latest firmware. Sony released a software update in late September 2020 (version 3.0.0.) that allows the DSEE HX and EQ to function simultaneously, which was not possible in versions prior.

Related: All-time music streaming services

If the feature is on but you yet don’t hear a difference, well, it’s not your fault. Although Sony’s marketing squad tries to tout the feature as revolutionary, the boilerplate consumer won’t really hear any difference—especially since most people heed to their music via streaming services, typically mastered by professionals. Still, if yous’re curious, it wouldn’t hurt to give the characteristic a go if you lot’ve got some free time.

How do y’all fix the Google Assistant on the Sony WF-1000XM3?

To use the Google Assistant with your WF-1000XM3, you’ll kickoff need to download the Google Assistant app. Once you’ve installed the app and logged in with your Google account, open the Sony Headphones Connect app and perform the following:

  1. Go into the Organisation tab.
  2. Select the gear icon under “Change the touch sensor office”.
  3. Select which earbud you desire to remap.
  4. Next to “Role”, select “Google Assistant” from the dropdown menu.
  5. Underneath the menu, you lot’ll see a bulletin instructing you to complete setup in the Google Assistant app. Tap on the message.
  6. You will then be taken to the Google Assistant app. Follow the setup prompts.
  7. Once completed, render to the Sony Headphones Connect app and then tap “Done.”

How do you set up Amazon Alexa?

To utilise Amazon Alexa with your WF-1000XM3, you’ll first need to download the Amazon Alexa app. One time installed, open the Sony Headphones Connect app and perform the following:

  1. Get into the System tab.
  2. Select the gear icon under “Change the touch sensor function”.
  3. Select which earbud you want to remap.
  4. Next to “Role”, select “Amazon Alexa” from the dropdown card.
  5. Underneath the card, you’ll come across a message instructing yous to complete setup in the Amazon Alexa app. Tap on the message.

Y’all will then exist taken to the Amazon Alexa app. From there, y’all’ll demand to add your WF-1000XM3 to your account.

  1. Tap the menu at the top left corner of the app, so select “Add Device.”
  2. In the “What blazon of device are you setting up?” screen, select “Headphones.”
  3. From the Available Devices screen, select “WF-1000XM3” or “LF_WF-1000XM3.”
  4. When y’all’re prompted with the message, “Ready Alexa on your WF-1000XM3” tap the Continue button.
  5. You lot volition then be warned that Alexa will override the electric current vox assistant on your WF-1000XM3. Tap the Continue push button.

To complete this process, return to the Sony Headphones Connect app and select Done in the touch on controls remapping page.

How do y’all apply Adaptive Audio Control?

According to our tests, the Sony WF-1000XM3 has the best active racket cancelling of whatsoever truthful wireless earbud—even amend than the AirPods Pro. Not only does the WF-1000XM3 characteristic bully noise attenuation, but it also features a system that automatically adjusts the level of dissonance cancellation based on your location. This is what Sony calls Adaptive Sound Control. If y’all want to set this upwards, connect to the earbuds and perform the following:

  1. Open the Sony Headphones Connect App.
  2. Go into the Condition tab.
  3. Press the arrow next to “Adaptive Sound Control.”
  4. At the top of the screen, enable the feature.
  5. Under “Automatic Switching Based On Actions,” enable the “Detection of Actions” feature.

To edit your settings, printing the gear icon next to “Detection of Actions.” From there, you accept the option to dial in the corporeality of ambience dissonance you want (or don’t want), depending on your actions—when yous’re sitting, walking, running, or even commuting.

Yous as well have the option to automatically switch between noise cancelling modes and EQ presets based on your location, using your phone’s GPS. In the Adaptive Sound Control menu, scroll down and enable “Learning of locations you frequent.” You can as well manually input locations and device settings past scrolling to the very bottom of the page, under the “Registered Locations” tab.

Why exercise you only hear sound coming from one earbud?

It’s possible that one of your earbuds may not have successfully connected to your device. The easiest troubleshooting step is to only identify the non-working earbud back in the charging case. Afterwards 30 seconds, take the earbud out of the instance. Information technology should automatically plough on and reconnect with your device, indicated by a vocalism prompt. If that doesn’t work, try disconnecting and reconnecting your earbuds from your device’s Bluetooth settings.

If all else fails, you may need to perform a mill reset on your buds—which we described how to do at the top of this commodity. That should do the trick!

Why aren’t the Sony WF-1000XM3 earbuds charging?

For starters, place your earbuds into your charging case and close the lid. Wait for a red light to illuminate from the lip of the charging case chapeau, which tin can take up to 30 seconds.

If that doesn’t work, try cleaning the metallic charging contacts on the earbuds and charging case using a dry soft cloth, such as the one y’all’d use to clean a pair of glasses. Debris or other foreign objects may have gotten stuck between the contacts, which would interfere with the charging process. Once cleaned, place the earbuds back in the charging instance and look for the red light to illuminate.

If the charging case isn’t charging, at that place could be something wrong with your USB-C cable. Sony recommends using the charging cable included with the WF-1000XM3. We like trial and error hither, though., so endeavor using another USB-C cable. Alternatively, charge the example using other power adapters or USB ports to rule out ability source issues.

Your last at-home solution is to perform a manufactory reset. If all else fails, contact Sony for additional support and repair options, since it doesn’t sell replacement parts to general consumers.

Why do the earbuds proceed falling out?

If your earbuds are constantly popping out of your ears, information technology’s probably because you didn’t get a proper fit, which is of import for both sound isolation and condolement. The easiest ready for this is to supplant the ear tips with ones that work all-time for your ears.

A photo of a woman wearing the Sony WF-1000XM3 earbuds and reaching for the touch panel of the left 'bud.

Touch controls are customizable via Sony’s Headphone Connect app.

The Sony WF-1000XM3 comes bundled with a selection of ear tips made of either silicone or foam, with several sizes to choose from. By default, the earbuds are equipped with medium-sized silicone ear tips. If these don’t feel right for your ears, swap out the default ear tips with the other sizes and materials until yous find ones that feel snug. It’due south also mutual to detect that you demand differently-sized ear tips for each ear.

Some people take likewise found it useful to wear the WF-1000XM3 at a slight bending for an even more snug fit. To test how well your buds stay in your ear, try quickly shaking your head left and correct. Just make certain to accept your hands at the ready to take hold of the earbuds in case they pop out.

What if the noise cancelling sounds bad on the Sony WF-1000XM3?

There are several reasons why noise cancelling may seem ineffective. For starters, check if you are using the right-sized ear tips for your ear. After all, active dissonance cancelling is only as good every bit passive isolation, which comes from a good fit.

The Sony WF-1000XM3 extra ear tips on a black table.

Sony provides enough of ear tips, ensuring you’ll find the proper fit.

Try swapping out different ear tips to come across which materials and sizes piece of work for you. To test for racket isolation, turn on a fan or play some white dissonance (pointing away from the earbuds) equally you’re testing the fit to run across which ear tip combination blocks out the well-nigh dissonance.

If the fit isn’t the problem, check your settings. In the Sony Headphones Connect app, nether the Sound tab, make certain that Ambient Sound Control is enabled. Also, ensure that the characteristic is set to “Noise Cancelling,” and not “Current of air Noise Reduction” or “Ambient Sound.” While you lot’re in the app, check if your earbuds are running the latest firmware. This could fix whatsoever potential issues y’all may have with noise cancelling.

How do you gear up upwardly Sony 360 Reality Audio?

If you want to truly immerse yourself in your content, try out Sony 360 Reality Audio: Sony’s approach to object-based spatial audio technology. In society to use this feature, you must complete the setup process in the Sony Headphones Connect app.

In the app, yous’ll demand to clarify your ear shape, which is performed using your front-facing camera. Follow the on-screen instructions which will guide you through the procedure. Y’all’ll and then need to download apps that support 360 Reality Audio.

Currently, the characteristic is but supported by a few premium music streaming services, such as Tidal (HiFi subscription), Deezer, and Once you’ve downloaded and subscribed to a compatible service, the last step is to go through the app optimization process, after which your earbuds will exist primed and ready for 360 sound playback.

How to clean the Sony WF-1000XM3 earbuds

Sony WF-1000XM3 earbuds on a beige book with the closed charging case closed in the background.

You can pair the earbuds via NFC or the traditional Bluetooth pairing process. They can only connect to one device at a fourth dimension.

To clean the earbuds, utilise a soft dry cloth to wipe off whatever fingerprints, dirt or any debris that may accept built upward during use. When cleaning the metal contacts, be careful to avoid exerting whatsoever backlog pressure on the pins.

If yous want to clean the ear tips, just remove the tips by advisedly pulling on the tips until they detach from the earbuds. If at that place is a build-up of debris inside the ear tips, fold the ear tip inside out. Yous can then use some compressed air or a q-tip to dislodge any dirt or debris. Afterwards cleaning, reattach the ear tips to the earbuds.

How to clean the Sony WF-1000XM3 charging case

Sony WF-1000XM3 charging case closed and on a black table with a leather watch in the background.


Every bit with the earbuds, Sony recommends cleaning the charging case using a soft dry cloth. If the outside of the case is particularly dirty, you can dip the cloth in a dilute solution of a neutral detergent, and so wring the cloth well before wiping. Practise non use any solvents such as thinner, benzene, or alcohol as they may damage the production’southward surface.

To make clean the interior of the case, use a soft dry textile to carefully wipe the unit of measurement make clean, being careful not to exert excess pressure on the charging contacts. Do non utilize a damp cloth when cleaning the interior equally information technology may damage the case’s electronics.

Is something wrong with the battery?

Equally of now, truthful wireless earbuds don’t typically come with nifty battery life, particularly when you compare them to wireless options (or “neckbuds”). Our objective battery-life tests clocked the Sony WF-1000XM3 with a playback time of 4.76 hours. This might be fine for your day’s commute, but not for a 12-hour international flight.

At the end of the day, batteries in whatsoever electronic device will degrade over fourth dimension and the WF-1000XM3 is no exception. However, when you need to accuse in a pinch, these earbuds are fast: ten minutes in the charging case will give the earbuds enough power for 90 minutes of playback, while 90 minutes will fully charge the earbuds.

How to employ the Sony WF-1000XM3

This is an easy one! One time you’ve completed the initial pairing process, all you’ll have to do is take the earbuds out of the charging case and put them on. The earbuds will automatically connect to the last device you used them with. Talk near simplicity at its finest! Of course, there are a lot more than features under the hood, and so be sure to check out our walkthrough of the Sony WF-1000XM3 for more information!

Oftentimes asked questions about How to fix problems with the Sony WF-1000XM3

Get-go make sure your Sony WF-1000XM3 is disconnected from other devices. Aye you lot tin can be connected to more than i device at a time (up to ii), but if you’re having difficulties, it’southward just easier to make certain information technology’s asunder. Next, become to your Settings in Windows and select Devices, and then Bluetooth. From there, select add Bluetooth device. Put your WF-1000XM3 into pairing mode, press and hold both buttons for seven seconds. You should see it appear in the list of available Bluetooth devices on your screen. Select it and information technology should be connected.

If you are having trouble finding your device in the available Bluetooth devices, try either exiting and re-opening the add Bluetooth device window as a refresh, or trying pairing mode again.

If you are unable to hear audio once connected, click on the speaker icon and brand sure the output is set to the WF-1000XM3.

The concluding ditch resorts if yous can’t seem to connect are giving the PC a restart, and checking that both the firmware on the earbuds is the electric current version and checking that your Windows PC has updated Bluetooth drivers. Check out more than on Bluetooth set here..

Using the example is the only way to charge the Sony WF-1000XM3.

Yes! You have the choice to listen to music with just ane earbud since both the left and right buds connect to your device independently. Withal, if y’all have already setup the Google Assistant with your WF-1000XM3, merely the earbud configured with the assistant tin be used during single-bud functioning..

Information technology’south difficult to know exactly why, but information technology could be because the right earbud is the master and the left is the slave bud, so the right one does more piece of work. Information technology’south pretty common for one earbud to bleed a trivial faster than the other beyond all true wireless earbuds. If the disparity is meaning, contact Sony because it could be a faulty bombardment.

When using the Sony WF-1000XM3 in windy environments, turn off active noise cancelling or switch to Ambient Sound Control. Doing this prevents current of air noise from sounding amplified. You lot can control the noise cancelling function by tapping on the left touch on sensor (if using default settings), or past accessing the controls using the Sony Headphones Connect app.

Both ear tip materials have their pros and cons. Silicone ear tips are like shooting fish in a barrel to clean and don’t toll much to replace if y’all lose them. On the other manus, foam tips have the advantage of existence able to create a amend seal, cheers to the textile’south reduced rigidity compared to silicon, thus providing better isolation. However, foam ear tips are more susceptible wearable-and-tear from sweat or dirt buildup.