Iphone Won’t Connect To 5ghz Wifi

If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base of operations Station—you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers broadcast Wi-Fi networks in both ii.iv GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz Wi-Fi network. This means that y’all must commencement connect your mobile device to your ii.4 GHz Wi-Fi network, then connect your Arlo device to that
same
2.iv GHz Wi-Fi network during the setup procedure in the Arlo Secure app.

Notation:
The Arlo Video Doorbell, Pro three Floodlight Camera, Q, Q Plus, and Baby can connect directly to a 2.four GHz Wi-Fi network.

Find your two.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that you select the SSID that indicates it is a 2.four GHz network. This is typically indicated past a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and v GHz Wi-Fi networks:

  • Your
    2.4 GHz
    network name or SSID might have a 2, 2.4, or 2G at the finish.
  • Your
    5 GHz
    network name or SSID might have a v or 5G at the cease.

Some Wi-Fi routers take just one Wi-Fi network name that is used for both 2.4 GHz and v GHz Wi-Fi bands. If y’all’re having problem connecting and your Wi-Fi network name doesn’t signal whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting department in this article.

Connect to your ii.iv GHz network

To connect your iOS (Apple) device to a 2.four GHz network:

  1. Unlock your device and open up
    Settings.
  2. Tap
    Wi-Fi, almost the top of the list of settings options.
  3. Turn on Wi-Fi by tapping the switch next to
    Wi-Fi
    at the top.
    Notation:
    Wi-Fi is enabled when the Wi-Fi push is green.
  4. Select a
    2.iv GHz
    Wi-Fi network.
    This is unremarkably indicated by a 2, ii.four, or 2G at the finish of the network name or SSID.
  5. If prompted, enter the password for the network.
    When you are connected to the Wi-Fi network, a
    blue checkmark
    appears to the left of the network proper name.

To connect your Android device to a two.iv GHz network:

  1. Unlock your device and tap the
    Settings
    app.
  2. Tap
    Network & Internet > Wi-Fi.
  3. Enable Wi-Fi past tapping
    Apply Wi-Fi
    at the top.
  4. Select a 2.4 GHz Wi-Fi network.
    This is ordinarily indicated by a 2, two.4, or 2G at the terminate of the network proper noun or SSID.
  5. If prompted, enter the password for the network.
    When your device is connected to the Wi-Fi network, the word
    Connected
    appears under the network name.

Troubleshooting

If your Wi-Fi network proper name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:

  • Try opening your router settings, and expect for a 2.4 GHz Wi-Fi network that your mobile device tin can connect to. If you lot need aid with this, contact your router manufacturer.
  • Contact your Internet Service Provider (ISP), and ask for help connecting your mobile device to a 2.4 GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both ii.4 GHz and five GHz Wi-Fi bands:

  • Routers tin utilise the same network proper noun or SSID to circulate both 2.four GHz and 5 GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device volition not be able to connect to the 5 GHz band, then it will automatically connect to the ii.4 GHz ring.
    • For networks that take the same SSID for 2.4/5 GHz: Attempt temporarily disabling v GHz in the router settings.
    • For Mesh systems: If you are having difficulty connecting, endeavor temporarily turning off the admission points, and connect the camera to the main router first. One time installation is complete, power on the access points again.

If your Arlo device still isn’t found during setup:

  • Ensure that you entered the right SSID and password in the Arlo Secure app during the setup process.
    Note:
    The SSID is instance sensitive. Ensure that it is EXACTLY correct when yous enter it in the Arlo Secure app.
  • Ensure that your mobile device is NOT connected to a VPN.
  • Ensure that “auto join” settings are turned off on your mobile device.
  • Ensure that Wi-Fi Assistance and Adaptive Wi-Fi features are off on your mobile device.
    Wi-Fi Assist and Adaptive Wi-Fi features utilise cellular information when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.

    • To plough off Wi-Fi Assist on iOS, visit https://support.apple.com/en-ca/HT205296
    • To turn off Adaptive Wi-Fi on Android, visit https://world wide web.samsung.com/au/support/mobile-devices/galaxy-note-8-what-is-adaptive-wifi/
  • Visit Arlo Support to speak with an expert.

Last Updated:05/17/2022
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Commodity ID: 000062370

Source: https://kb.arlo.com/000062370/How-do-I-connect-my-mobile-device-to-a-2-4-GHz-Wi-Fi-network-to-set-up-my-Arlo-camera