Philips Tv Won’t Connect To Wifi

How to troubleshoot issues while establishing a wireless connection to a Philips Television receiver

Updated on 2019-03-18


One or more of the post-obit situations can occur:

• the IP address starts with 169 or 0.0

• there are problems making a wireless connectedness

• the connectedness is unstable


Ensure that:

• The software on the TV is up-to-date

“Wi-Fi set up” TVs

For Wi-Fi set up TVs, an additional Wi-Fi dongle is needed to connect to the internet. Find more than information on the Television receiver’s specifications in the leaflet or manual on the TV Support web page

Ensure that the correct Philips Wi-Fi dongle is used if the TV is Wi-Fi Ready: the PTA01 or the PTA128.

Notation: If no PTA Wi-Fi dongle is bachelor, a streaming stick (examples: Amazon Burn down TV stick or Google Chromecast) tin can be used for wireless Smart TV functionality.


If the Television receiver has difficulties establishing a wireless internet connection, effort the following:

one. Reset the router

Reset the router following the steps from the router’south manufacturer. Check the net connection afterwards having reset the router.

Continue with the next steps
if the cyberspace connexion issues maintain.

2. Bank check the router’s password

• The WiFi password on the router can have some requirements:

  • WPA & WPA2 encryption (usual): the TV accepts all passwords
  • WEP encryption cardinal: the TV but supports hexadecimal passwords (0-9, A-F).

Explanation: Hexadecimal passwords

The hexadecimal digits are the numbers from 0 to 9 and the letters from A to F (capital letters merely). Encryption keys crave x or 26 characters. If your countersign has a length of five or 13 characters and / or letters other than those listed above, contact your Internet access provider (ISP) and ask them to catechumen the password that yous have to hexadecimal format.

• The wireless fundamental is unremarkably noted on the router’due south label or in the documents of the router.

• Make sure that upper and lower cases are written correctly. Switch between dissimilar keysets past pressing OK or using the coloured buttons on the remote control. If applicable, it is also possible to use the keyboard the back of the remote control.

• Some routers accept a WPS button that temporarily lowers security in order to let devices connect to the network. When connecting the Idiot box to the internet, choose WPS instead of browse.

three. Try to create the wireless connectedness again

Press the “Dwelling”- push button on the remote control of the TV and select:

[Setup] > [Connect to network] > [Wireless] > [Scan] and follow the steps on the screen


Printing the “Settings” button on the remote control of the Goggle box and select:

[All settings] > [Wireless and networks] > [Wired or WiFi] > [Connect to network] > [Wireless]

• If there is more than ane entry please choose the correct router name

• If the router does not appear in the overview of available routers, choose [Manual entry] and enter the router name

If no Wi-Fi connexion tin can be established, endeavor the following:

four. Check the Network settings on the TV

Press the “Dwelling”-button on the remote control of the television and select:

[Setup] > [Network settings] > [View network settings]


Press “Settings” on the remote control of the TV and select:

[All settings] > [Wireless and networks] > [Wired or WiFi] > [View network settings]

In this menu the post-obit settings can exist checked:

• [Network way]: This should be set to [DHCP/motorcar IP]

This option ensures the idiot box volition automatically update the connection if the router changes the IP address for the television

• [IP Address]: The IP accost should not start with numbers 0 or or exist empty

• [Signal forcefulness] (page ii): This should be at to the lowest degree lxxx% or iv bars

5. Hard reset

A hard reset tin can reestablish a connection with wireless internet. To perform a difficult reset, go on equally follows:

• Switch the Idiot box OFF

• Unplug all cables and accessories from the Telly

• Expect for at least ane minute before plugging all cables in once again

vi. Check the router’s security options

Security settings on the router could prevent the TV to establish a connection. Please cheque the post-obit settings:

• Cyberspace ports 80 and 443 should exist open

• Cloud protection on the router should be turned off

• Check the router settings for the pick ‘hide/invisible SSID’. This pick should exist deactivated

Note: All routers are unlike. For more information on how to change these settings, check the manual or contact the router manufacturer

seven. Test another connectedness

• Connect the router and the TV with an Ethernet cable

• Create a hotspot network on a smart device

8. Reinstall the TV

Note: Be aware that recordings, settings and channel information volition be lost during reinstallation

Press the “Abode”-button on the remote control of the television and select, depending on the Television receiver:

[Setup] > [TV settings] > [Reinstall Television receiver]

[Setup] > [Television receiver settings] > [General settings] > [Reinstall TV]


Press “Settings” on the remote control of the television and select:

[All settings] > [General settings] > [Reinstall Television receiver]