T Mobile Visual Voicemail Not Syncing

T-Mobile Visual Voicemail app (VVM) for Android allows you to listen to and view messages in any club, on your phone. VVM is bachelor on other phone models.

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  This app is merely for Android devices, Apple iOS devices utilise a congenital-in voicemail app. For help with the iPhone app, run into Check your voicemail on iPhone – Apple Back up.

  If you need help with voicemail, check out Voicemail troubleshooting.

  For Voicemail, to heed and download letters by phone telephone call, check out Voicemail

  Voicemail letters will automatically be deleted after a specific amount of time and cannot exist retrieved. Learn more well-nigh relieve and delete messages.

  If you demand assist with these steps on your device, visit our Device tutorials select your device, or apply the search bar and enter your device name.

Settings menu

  1. SelectVisual Voicemail.
  2. Cull the message you want to listen to.
    • Call voicemail
      1. Select the
        Carte
        push button (3 vertical dots).
      2. ChooseCall Voicemail.
    • Render a call
      1. Select the
        Call
        push button.
      2. Wait for the telephone call to initiate.
    • Speaker
      1. Select the
        Speaker
        button.
      2. Select the
        Play
        button.
  1. Launch the
    Visual Voicemail
    app.
  2. Select the picture icon to the left of the phone number yous wish to add as a contact.
    • Add new: SelectCreate Contact.
    • Edit: Once you select the icon, the option to edit the contact appears.
  3. Follow procedures by device to create a new contact.
  1. SelectVisual Voicemail.
  2. Select the
    Menu
    button (iii vertical dots).
  3. SelectSettings.
  4. In the ‘Greetings & Pivot’ section, select the currently active greeting in the get-go department. This may exist labeled as Default, Greeting one, or any other name yous previously selected.
    • Record a greeting

      • Select the microphone icon in the upper right and corner of the screen.
      • Name your greeting.
      • Select the
        Record
        button once to begin recording, and once more to cease recording.
      • Select
        Salvage
        .
    • Fix agile greeting

      1. Choose the name of the greeting yous wish to set as active.
      2. Select
        Set up equally Active.
    • Delete a greeting

      1. Choose the name of the greeting you wish to delete, e.g., ‘Old Greeting’.
      2. SelectDelete.
      3. SelectOK.

Some of these steps piece of work only on Android 8 and upwardly.

  1. In the telephone’due south
    Settings, selectApps
    or
    Apps & Notifications.
  2. Sort the apps listed until Visual Voicemail shows and select the app.
  3. Under ‘App settings’, selectNotifications.
  4. Move the slider to ON / OFF, or select each notification category to modify the notification.
  1. SelectVisual Voicemail.
  2. Select the
    Menu
    button (3 vertical dots).

    • Change pivot

      1. SelectSettings.
      2. Choose
        Change Pin
        .
      3. Enter the electric current PIN in the ‘greetings in PIN’ section.
        • The default Pin is the last iv digits of your telephone number.
        • To reset your Pivot to the last four digits of your telephone number, dial #793# on your device.
      4. Enter and confirm the new PIN.
      5. SelectOK. A confirmation bulletin appears if the change was successful.
    • Change the sort options

      1. Choose 1 of the following options:
        • Sort alphabetically
        • Sort by unviewed
    • Delete multiple letters

      1. Select the
        Trash Tin can
        icon at the top.
      2. Select all messages to delete.
      3. SelectDelete.
    • Manually set up the language

      1. SelectSettings.
      2. Go to the linguistic communication department and select the agile language.
      3. Select the desired language.
    • Sync the inbox

      1. Select the
        Menu
        button.
      2. SelectRefresh.

Relieve and delete messages

Visual Voicemail messages stay on your phone until you lot delete them. You lot can likewise download letters to your telephone, forward to electronic mail, or save to an SD menu.

After you’ve listened to your voicemail message, it’due south automatically saved to the VVM app.

Save a voicemail to the SD bill of fare

  1. SelectVisual Voicemail.
  2. Select and agree a
    message
    , and then selectSalve message to.
  3. Enter the file proper name.
  4. SelectSave
    to copy the bulletin to the memory card.

Send a voicemail by email

  1. SelectVisual Voicemail, and then the message you want to send to email.
  2. Select and agree the desired message.
  3. SelectForrard to.
  4. Select the preferred e-mail client.
  5. Complete the email.

Check out Voicemail for another style to relieve letters.

If you’ve listened to your voicemail and deleted it,
it tin can’t exist retrieved! There is no manner to retrieve the deleted voicemail bulletin once it’s been moved to the trash. When Visual Voicemail letters are deleted on the phone, the voicemail system will delete the message when the voicemail organisation syncs with the telephone. Syncing happens when new messages are received or when you synchronize Visual Voicemail using the Menu in the Visual Voicemail Inbox.

The migration will automatically keep any voicemail messages, equally long as the Visual Voicemail App is updated to the latest version. Don’t articulate the app cache or data, this will delete all of your voicemail messages, until after you lot’ve made certain yous are on the latest app version.

Verified Business Calls / Enhanced Caller Data

Verified Business Calls (formerly Enhanced Caller Data), lets you know what company is calling and why. You lot’ll meet the company proper name, their make logo as a contact epitome, and the reason for the call. This but occurs at the time of the incoming call and won’t brandish in any missed telephone call logs. To plow this feature on or off, follow these steps:

  1. In the Visual Voicemail app, select the
    Carte
    push with 3 dots.
  2. Choose
    Settings
    >
    Enhanced Caller
    Information.
  3. Select the toggle to turn it on or off.
    • If prompted, allow the app to access the call logs and either
      Depict over other apps
      or
      Appear on height.
    • If yous’re turning off VBC and apply the Scam Shield app, make certain to plow it off in that location as well.

Voicemail to text

Opt-out of Voicemail to Text trial

  1. Select
    Visual Voicemail
    >
    Card
    .
  2. Select
    Settings
    >
    End Voicemail to Text free trial.
  3. SelectUnsubscribe.

Subscribe to Voicemail to Text

Only the Principal Account Holder may subscribe to Voicemail to Text. Prepaid accounts excluded.

  1. SelectVisual Voicemail.
  2. Select the
    Carte
    button.
  3. SelectSettings.
  4. SelectAdd Voicemail to Text.
  5. SelectGo along
    to upgrade to Voicemail to Text (and view cost and availability).
  6. SelectConfirm.

Turn on/off Voicemail to Text

  1. SelectVisual Voicemail.
  2. Select the
    Menu
    button.
  3. SelectSettings.
  4. Toggle theSend every bit SMS
    setting
    ON
    or
    OFF.

If yous’re running into problems with this app, check out our troubleshooting tips.

Source: https://www.t-mobile.com/support/plans-features/t-mobile-visual-voicemail-app